Returns · Effective August 5, 2026
Returns & Refunds
A clear, consistent return policy for traditional and adaptive products across every approved school collection.
We want each customer to feel confident in what they wear. Eligible Every Collegiate Apparel products may be returned when a return request is started within 15 days after delivery and the conditions below are met.
List of Services
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1. Fifteen-day return windowItem Link List Item 1
You must contact us to request a return within 15 calendar days after the item is delivered, as shown by the carrier’s delivery record. For an order delivered in multiple packages, the 15-day period begins separately for each item when that item is delivered.
Contacting us within the return window preserves your request while we provide instructions. Sending an item without first requesting a return may delay processing and does not guarantee acceptance.
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2. Return eligibilityItem Link List Item 2
To qualify for a standard return, an item must be:
unused, unworn and unwashed;
free from odors, stains, pet hair, alterations and other signs of use;
returned with original tags and packaging when provided;
accompanied by proof of purchase or sufficient order information; and
shipped according to the return instructions we provide.
Traditional and adaptive apparel are evaluated under the same return window and condition standards. Trying on a garment carefully for fit is permitted so long as it remains in new, returnable condition.
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3. Nonreturnable itemsItem Link List Item 3
Unless defective, damaged or incorrect when received, we cannot accept returns of:
personalized or customized products;
items that have been worn, washed, altered or damaged after delivery;
items clearly identified as “final sale” before purchase; or
products outside the 15-day return-request window.
Additional product-specific exceptions will be displayed before purchase when applicable. These exclusions do not limit rights that cannot be waived under applicable law.
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4. How to start a returnItem Link
Visit our Contact Us page within 15 days after delivery.
Include “Return Request,” your order number, the item and the reason for the return.
Wait for return instructions and the correct return destination before shipping.
Package the item securely and follow the provided instructions.
Products may be fulfilled by different approved suppliers, so the return address may not match the address on another package or packing slip. Do not send returns to a university, licensing partner or an address not provided with your return instructions.
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5. Return shippingItem Link List Item 4
For standard returns based on preference, size or fit, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping method and retaining the receipt. We are not responsible for a customer return that is lost before reaching the designated return destination. If the item was defective, damaged or incorrect when received, follow Section 7 before paying to return it.
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6. Inspection and refundsItem Link
After the return is received, it will be inspected. We will notify you whether it is approved. An approved refund will be issued to the original payment method for the eligible merchandise amount, less any nonrefundable charges or authorized deductions disclosed in this policy.
Please allow up to 10 business days after approval for us to submit the refund. Your bank or card issuer may require additional time to post it. If a return does not meet the eligibility conditions, we will explain the reason and may decline the refund or offer another resolution where appropriate.
If a purchase included a free or promotional item, the promotion’s stated terms apply. We may require the promotional item to be returned or adjust the refund by its disclosed value when the qualifying purchase is returned.
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7. Defective, damaged or incorrect itemsItem Link
Please contact us promptly.
If an item arrives defective, damaged, incomplete or different from what you ordered, submit a request within the 15-day return window. Include the order number, a description of the problem and clear photographs when possible. Keep the item and packaging until we provide instructions.
After reviewing the issue, we will provide the appropriate remedy, which may include replacement, repair, refund or another legally required resolution. When we require the affected item to be returned, Every Collegiate Apparel will provide or reimburse reasonable return shipping according to the instructions we give you.
Normal variations in color caused by screen settings, ordinary fit differences described by the size guide, and normal wear are not product defects.
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8. ExchangesItem Link
Because inventory and fulfillment vary by product and supplier, direct exchanges are not guaranteed. The most reliable way to obtain a different size or product is to request an eligible return and place a new order. A new order is charged separately and remains subject to availability, current pricing, shipping charges and processing times.
Replacement of a defective, damaged or incorrect item is handled under Section 7 and is not treated as a preference-based exchange.
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9. Split and multi-supplier ordersItem Link
Traditional and adaptive products may ship separately from different approved suppliers. Return instructions may therefore differ by item, and items from one order may need to be sent to separate return destinations. Only include the items authorized for each return label or destination.
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10. Contact usItem Link
Start a return or ask a policy question through our Contact Us page. Include your order number and “Return Request” in your message so it can be routed appropriately.
Turtlefox LLC, owner and operator of Every Collegiate Apparel
